Terms and conditions
Payment and delivery
Online store deeptodive.com provides easy and convenient shopping experience. In order to receive your new purchase as quickly as possible, you only need to place an order and select the desired methods of payment and delivery.
Delivery methods and their prices are listed below.
After placing the order, you will be informed about its delivery status to the email address specified when ordering.
We accept online payments via PayPal and Paysera (Paysera provides payments via Visa, MasterCard, Maestro, WebMoney, and, for the customers from Baltic States – via online banking)
We ship to the following countries:
We can as well send the parcel to other countries. To place an order, please contact us by writing to [email protected].
The exact cost of delivery will be shown at checkout, and depends on the weight and dimensions of the package.
We ship goods on FCA terms (Incoterms 2010). That means, the buyer covers the customs costs in the country of receipt of the goods. Before ordering the goods, the buyer must clarify the size of these duties.
We provide warranty service for Pelengas brand products.
You have 14 days full right of return and exchange on all purchases, counting from the day you received your order.
You have the right to use the purchased product during the period of the right of return to make sure that it meets your needs and desires. During the validity period of the right of return, you have the right to use the product only to check the performance of the product (same it could be done before purchasing the product in an offline store).
Taking advantage of the right to return, you are responsible for using the product to a degree greater than necessary to check the performance of the product, for using the product during the period of the right to return, not consistent with the principle of good faith, and also for reducing the value, quality and reliability of the product.
The return form can be downloaded at the link: RETURN FORM
Your will have to send back goods to the seller within 14 days from the moment you send the online store deeptodive.com a form of return.
If you have used the right to return and this is not related to the inconsistency of the goods or services with the concluded contract, then your duty is to cover the costs associated with delivering the goods back to the seller.
If you choose to use the right of return, the online store deeptodive.com will pay you the full amount paid by you as soon as possible, but no later than within 30 calendar days from the day when you sent the completed form of return. Online store deeptodive.com returns money only to the bank account specified in the return form.
To return the goods, fill in the form of return and send us along with the goods to the address:
Kvinta S SIA
Rīga, Umeo 6-75